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We deliver worldwide by Russian Post, CDEK and DPD. International shipping cost depends on the country and the parcel weight/size and is calculated individually — please contact us or state your country in the order. Prices are shown in US dollars for reference (Central Bank of Russia rate + 5%); checkout and payment are in Russian roubles. Contacts: 8 800 505-70-95 · info@orenburgshal.ru · Telegram, MAX, VK.
8 800 505-70-95

Service · Returns and exchanges

Returns and exchanges

If an item does not suit you, it can be returned or exchanged within 7 days of receipt.

Shalnoy Orenburg is a responsible supplier of quality items. We always try to accommodate our customers and resolve any situation. If the item you ordered does not suit you for any reason, don't worry — it can be returned.

Return conditions

For us to accept a return, a few conditions must be met:

  • no more than 7 days have passed since receipt;
  • the item has not been used;
  • labels and packaging are kept;
  • there is a proof of payment: a receipt, waybill or courier's receipt.

If the conditions are not met, the store may refuse the return.

Reasons for return

The reason determines who pays for sending the item back to the store.

  • Item of proper quality

    Return at the buyer's initiative: the item is complete and free of defects but did not suit.

    • the shade did not suit — for example, you ordered a light blue stole and received a dark blue one;
    • the item's properties did not suit — for example, it felt too prickly;
    • the item must be sent to our post office.

    Return shipping is paid by the buyer

  • Item of improper quality

    Return due to the seller's error.

    • the item is incomplete;
    • a defect is found;
    • the item differs significantly from the photo on the website, e.g. the colour is completely different.

    ✓ Return shipping is paid by the store

How to return an item

  1. Step 1

    Fill in the application

    Download the return application, fill it in and sign it.

  2. Step 2

    Pack the item

    Put the item with its labels, the application and the proof of payment in the parcel.

  3. Step 3

    Send the parcel

    Send it to our return address shown below.

  4. Step 4

    Get your money back

    When the parcel arrives at our office, we will refund the money in a way convenient for you.

Return address

8/1 Nizhny Proezd, apt. 300, Orenburg, 460050, Russia

Don't forget to include the completed return application in the parcel — this helps us find your order faster.

Download the application

Refunds

After the item arrives at our office, we will refund the money in one of these ways:

  • To a bank card

    What you will need

    Card number and the cardholder's full name.

  • To a bank account

    For legal entities

    BIC, the customer's account number and the account holder's full name.

  • To a mobile phone balance

    What you will need

    Phone number and full name.

  • To an e-wallet

    What you will need

    Wallet number and the owner's full name.

Refusal on courier delivery

With courier delivery you can always refuse the order immediately on receipt, with no financial liability.

Still have questions about returns?

Call our consultants or write to us — we try to reply as quickly as possible.

Phonefree for regions of Russia
8 800 505-70-95
E-mail
info@orenburgshal.ru

Returns FAQ

How long do I have to return an item?

7 days from receipt of the order. The item must not have been used, and the labels, packaging and proof of payment must be kept.

Can I exchange the item instead of getting a refund?

Yes. You can choose to exchange the item for another one or get a refund.

Who pays return shipping?

If the item is of proper quality and simply did not suit, the buyer pays return shipping. If there is a defect, missing parts or a significant mismatch with the photo, the store covers the shipping costs.

What documents should I include in the parcel?

The completed return application and a proof of payment: a receipt, waybill or courier's receipt.

How will I get my money back?

After the item arrives at our office — to a bank card, bank account, mobile phone balance or e-wallet, whichever suits you.

We will always find a solution

We are confident in the quality of our items and the professionalism of our staff. Even if something unpleasant happens, don't worry — we will solve it together.

Ask about returns